Tag: Client Service

Create an Environment of Excellence

A good friend is having his knee surgically replaced, about four years after having his other knee replaced.  His first surgery relieved the constant pain he was experiencing and allowed him to maintain an active lifestyle.  By all accounts, it was a success. And yet, he has chosen a different surgeon to perform the second …

Everybody Has a Brand: Overcoming Indifference and Hypocrisy

Building your brand is like doing house work. Say what? You heard me. Building your brand is like doing house work. Or, if you prefer, it’s like doing yard work. Or raising children. Or doing dishes. You get the idea. Your work is Always and Never Done. You never stop building your brand. No matter …

Protect Your Customer List

Let’s say that, like most businesses, you have spent considerable time, effort, and money developing your customer list.  How can you best protect your investment?  Successful businesses implement two methods — one incorporating legal strategies and the other sound business practices. The legal strategies recognize that your employees are the greatest risk to your intangible assets, …

How to Succeed in Business

In times of economic distress, many people sit on the sidelines, worried about their future. You may be one of them. You may have heard the tales of woe emanating from the mainstream media and reasoned that failure is imminent. You may believe that lay-offs and foreclosures are legitimate excuses for pulling back on your …

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